Consulting Services

We cover a wide range of topic areas within our consultancy and workshops which can be tailored to your needs. We have also highlighted some of our more popular ones. These are fixed price workshops, to find our more feel free to contact us. 

Consulting workshops

Understanding Customer experience and building your plan. (1 Day)

Our Customer Start consultants will work with your business to build an aligned understanding of Customer Experience with your team.

Within this consulting workshop we will learn more about your customers and help define a bespoke customer vision, help you to understand your 'Why' and cover some of the vital priorities to focus on from our 'Holistic Experience Model'.

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Customer and Employee Voice

In this consulting workshop we will help you build a voice of the customer programme which will enable you to build actionable insights.

Understanding your customers, their needs and motivations is crucial. Customers want to feel values, an effective voice of the customer programme can help build trust and advocacy with your customers leading to future and repeat custom.

A VOC programme is more than just surveys, in includes looking at more holisitic data points across CRM, customer support and other areas to build a more complete picture.

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Journey Mapping and Personas

Within this consulting workshop we will show you why Journey Mapping and Personas are important and how they can help your overall levels of customer centricity through empathy.

By the end of this one day event your team will not only have learnt how to build persona's and journey maps but will have built some real ones bespoke to your company.

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Customer Centric Leadership & Culture

In this consulting workshop we will cover the key aspects of customer centric and servant style leadership and how this can help create better employee experiences and company culture. We will also cover specific initiatives that can be readily implemented to ensure you are moving in the right direction.

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Customer Service

In this consulting workshop we will look at 'Customer Service', analyse the current proposition and work with your teams on identifying opportunities and planning for change.

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Consulting

While the above consulting workshops are available at a fixed cost we understand that you may require more traditional consulting beyond these. We can provide advice, coaching and consultancy on a range of customer related topics bespoke to your business to build a package which provides the greatest value to you. 

Customer Experience	Customer Understanding	Customer Service
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It's more than just creating a strategy, it's about winning hearts and minds to generate world-class customer centricity backed by a solid vision and plan. Something that your entire organization can buy in to and see where they can make a difference. We can help you build a bespoke customer strategy tailored to your organisation.	We listen, learn and act upon the valued feedback of customers to generate engagement and innovative ideas leading to continually improving services. We can help you set up an effective approach to customer listening. It’s important to not only listen but be seen to take action on valued feedback to build engagement, trust and advocacy.	One of the most critical parts of your business. It's here where you can build advocacy and trust in your brand leading to a fantastic ROI. We can help ensure the right tools and processes are in place to empower your team to provide outstanding service. This includes using or sourcing the right ticketing system, reporting, setting up email to case, chat, categorisations and workflows.
Customer Experience Strategy	Voice of the Customer	Customer Service Statement
Customer Centric Culture	Surveys	Knowledgebase
Customer Experience Vision	Social Media	Ticketing and CRM
Employee Experience	Customer Interviews	Data and KPI's
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