Training Courses.An extensive suite of training modules which can be delivered in-house, remotely or at an offsite location
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Welcome to the Customer Start Academy
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Our training courses are designed for maximum impact and value. Your team will return to the office energised with improved knowledge and understanding of CX strategies and approaches PLUS practical tools and techniques to continue the journey to customer centricity. Our objective is to:
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Our Courses
Select from one of the 3 categories below for further information on our courses with summary, cost and full PDF product sheets:
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Building your VOC & Customer Intelligence £1450 + VAT - In-House up to 15 seats included In this session we will explore how you can listen, learn and act upon your data to enable a continuous improvement mindset. We look at sources of data, measurement and metrics and the key features of a great ‘Voice of the Customer’ (VOC) programme.
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Building your CX Strategy £1450 + VAT - Delivered in house In this session we will deep dive into your company’s Values, Vision and Goals whilst seeking to build your bespoke Customer Experience Strategy.
We look into the key features of a great CX strategy and the most important tactical and operational elements to support this. |
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Customer Engagement & Experience £1450 + VAT - In-House up to 15 seats included In this module we delve into why Customer Engagement is vital and some key strategies for building greater engagement with your customers.
We also cover the broader context of Customer Experience and how this differs from Customer Service. Ideally suited to Heads and above but will also have relevance at a manager level. |
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Measuring Customer Satisfaction £1450 + VAT - In-House up to 15 seats included In this module we will cover the topic of Customer Satisfaction, why it is important and different ways to measure the experience across different channels.
If you are responsible for Customer Satisfaction within your company this course is a must. After completing this half-day training, your team will be equipped with everything they need to come back into your organisation and implement your approach to measuring Customer Satisfaction. |
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Personas and Journey Mapping £1450 + VAT - In-House up to 15 seats included In this session we will drill down on Personas and Journey Maps illustrating how they help build a continuous improvement mindset.
A very hands-on workshop with attendees putting the theory into immediate practice. Ideal for both beginners and those who have some experience of both Journey Maps and Personas. |
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How to Delight Customers £1450 + VAT - In-House up to 15 seats included Just delivering rapid service with accurate answers is not enough, neither is providing a satisfactory service. To build advocacy and trust from your customers you need to delight and surprise them.
In this module we outline how your company can move from satisfactory service provision to delightful experiences resulting in positive recommendations, referrals and repeat business. Ideally designed for Heads and Directors who are looking for a new direction for their Customer Service approach. After completion you will be equipped with everything needed to implement an invigorated approach to Customer Delight. |
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Digital Customer Service £800 + VAT - Numerous dates running This specialist module will take you through everything you need to know to provide effective Digital Customer Service (DCS) to your customers. Includes elements of Digital Customer Experience (DCX).
Ideal for mid to senior operational management looking to implement or improve their DCS offering. VAT - In-House up to 15 seats included |
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Customer Service Essentials £1450 + VAT - In-House up to 15 seats included In this module we will take you through the essentials for great Customer Service covering a broad range, from fundamentals to absolute excellence. This module is hugely impactful to those providing Customer Service at the front line and team leaders/managers responsible for such.
After completing this half-day training, your team will be equipped with everything they need to come back into your organisation and put in place some best practice approaches to elevate your Customer Service provision. |
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Customer Service Soft Skills £1450 + VAT - In-House up to 15 seats included Being quick and providing the right answers is great but how your customers feel about your organisation after a Customer Service interaction is arguably more important.
This module will take you through everything you need to know to ensure your Customer Service provision is hitting the right note with your customers. Designed for front line Customer Service staff but also extremely beneficial for team leaders and managers. |
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Dealing with Difficult Customers £1450 + VAT - In-House up to 15 seats included This dedicated Customer Service module will provide you with everything you need to ensure you and your organisation can effectively support difficult customers. You will return to the office with some key approaches to implement and ultimately provide a greater experience for your team and your customers. This course is ideal for front line staff, team leaders and managers.
After completing this half-day training, your team will be equipped with everything they need to come back into your organisation and put in place some best practice approaches to enhance the way you handle difficult customers to build advocacy and trust. |
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