We are Customer Start, a CX training, consultancy and advisory business with one profound goal; help organisations of all sizes to improve their customer experiences.
We focus on providing value through a clarity of purpose, strategy, execution and results.
We are passionate about customers and their experiences. Our reason to exist is to help companies realise the value that a customer centric approach can bring.
More than that we want to help enable companies to provide ever better experiences to their customers through a more humanised level of holistic understanding and empathy to generate trust and advocacy in thousands of customers across the globe.
Customer Start is here to help you on your journey greater customer centricity to ensure happier customers, empowered employees, amazing culture and improved processes. No matter where you are in your journey, Customer Start can help through our range of services.
To help organizations of all sizes improve experiences, improve customer retention and ultimately become more successful and efficient improving financial performance.
Simply stated, we believe in creating amazing experiences for every single one of our clients' customers. More than that we believe in creating great places to work for employees through exceptional culture and servant leadership.
Miles has over 20 years of experience in customer service and customer experience in a diverse set of organisations from Deloitte to tech start-up SubHub to International Baccalaureate.
Miles C. Thomas
Co-Founder and Chief Experience Officer
A commercial entrepreneur, Richard started his first business in 2003 which rapidly became Wales' largest serviced apartment operator, offering service-led, luxurious short-stay accommodation. He went on to diversity the business into new markets with group turnover in excess of £4.5m.
Co-Founder and Chief Engagement Officer
"Working with Customer Start was a game-changer for First Class Comms Ltd. From start to finish, the consultancy work was professional and effective, delivering a fantastic return on investment within weeks.
The alignment of our company values with a newly devised customer strategy was exactly what was needed. Once the direction was set they created us a Customer Success process which we enjoyed an instant impact from in terms of customer satisfaction and recurring revenue. Their defined framework for customer milestones is a valuable tool that helps us recognise and value our customers in the most appropriate way.
But what stood out to us the most was the ease of working with Richard and Miles; they were a pleasure to work with and made the experience simple yet highly beneficial. In just 3 months, they helped us transform our customer experience, and we couldn't be happier with the results.
If you're looking to improve your customer experience, I highly recommend Customer Start. You won't be disappointed!"