Our Consulting and Fractional Advisory Services
Customer Start posses the expertise to build the necessary systems and processes from scratch or simply refine those already in place. We accelerate our clients level of CX maturity, utilising those skill-sets and resources within the organisation wherever possible and offering ours when needed.
Our Maturity Assessment Services
Maturity Assessments
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If you are looking to understand your current maturity in terms of Customer Experience or Customer service, take our maturity assessment today. We offer both a lite and full assessment package.
These assessments are expert led, providing insights into strengths and opportunities, they are founded in the 6 CXPA competency areas. NB: Our full assessments also include our coveted Customer Experience Quality Mark. |
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The Customer Start Quality Mark Recognition
Achieve our Quality Mark to showcase your mastery
If you are looking to obtain industry recognition for your efforts, Customer Start provide our coveted Customer Experience & Customer Service Quality Marks. This is included in our full maturity assessment package.
Our Training Services
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We offer a full suite of training courses both in-person and on demand for your business covering Customer Service Excellence and Customer Experience centred around the CXPA's competency framework.
We also offer our powerful 'Accredited Customer Experience Specialist' certification which is available online and on-demand. Our training courses are designed for maximum impact and value. Your team will return to the office energised with improved knowledge and understanding of CX strategies and approaches PLUS practical tools and techniques to continue the journey to customer centricity.
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Our Research/Survey Services
Uncover what truly matters to your customers and make data-driven decisions that promote growth with our CX Pulse survey service.
We offer a range of 'done for you' customer research surveys. These are expert led and completely tailored to your business.If you would like to understand how your customers feel today while learning where your opportunities for improvement are, contact us today.
Our Keynote Speaker Services
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Are you looking to excite and engage your company around Customer Experience?
Our co-founder Miles is available as an expert Keynote and Guest speaker for your organisation, Miles' compelling and engaging talks around 'The Power of Customer Experience' are thought provoking, fun and insightful. These talks and keynotes are perfect if you are looking to improve Customer Centricity within your business, we can promise you that your team will leave with a totally fresh perspective and be actively looking for ways to improve the experience your company offers. |
