Customer and Employee Voice

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In this consulting workshop we will help you build a voice of the customer programme which will enable you to build actionable insights.


Understanding your customers, their needs and motivations is crucial. Customers want to feel values, an effective voice of the customer programme can help build trust and advocacy with your customers leading to future and repeat custom.


A VOC programme is more than just surveys, in includes looking at more holisitic data points across CRM, customer support and other areas to build a more complete picture.

Our Vision

To help make the world a better place, one experience at a time.

Our Mission

To make the UK a 'Centre of Excellence' in Customer Service and Experience promoting investment, job creation and innovation through disrupting the way we think about service and experience and creating innovative leaders of the future. 

Our Approach

We work hand in hand with Government, NGO's and Companies to bring a fresh approach to Customer Service and Experience. We believe that through a Customer Centric and Continuous Improvement mindset we can make a difference and make the world a better place.  
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