Customer and Employee Voice
In this consulting workshop we will help you build a voice of the customer programme which will enable you to build actionable insights.
Understanding your customers, their needs and motivations is crucial. Customers want to feel values, an effective voice of the customer programme can help build trust and advocacy with your customers leading to future and repeat custom.
A VOC programme is more than just surveys, in includes looking at more holisitic data points across CRM, customer support and other areas to build a more complete picture.