Journey Mapping and Personas

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Within this consulting workshop we will show you why Journey Mapping and Personas are important and how they can help your overall levels of customer centricity through empathy.

By the end of this one day event your team will not only have learnt how to build persona's and journey maps but will have built some real ones bespoke to your company.

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Our Vision

To help make the world a better place, one experience at a time.

Our Mission

To make the UK a 'Centre of Excellence' in Customer Service and Experience promoting investment, job creation and innovation through disrupting the way we think about service and experience and creating innovative leaders of the future.

Our Approach

We work hand in hand with Government, NGO's and Companies to bring a fresh approach to Customer Service and Experience. We believe that through a Customer Centric and Continuous Improvement mindset we can make a difference and make the world a better place.