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About me

Whilst building Wales’ largest serviced apartment businesses my absolute passion was continuous improvement with the Customer very much front-and-centre.  During my time in business I offer advice and support as a committed member of several peer-to-peer business groups plus provided hospitality and property consultancy advice as a Business Wales mentor. 

Over a beer or few with my co-Founder, Miles C.Thomas we strongly felt that post pandemic it has never been more important for businesses to understand any and all gaps between how they believe their brand is perceived externally and the real-time sentiment in the market.

Customer Experience (CX) has historically been for the larger enterprise but SME businesses are starting to appreciate the significant benefits in customer retention and brand protection, especially their reputation online. Customer Start was created to support SMEs through the process of CX adoption, improvement and excellence. We very quickly make great companies even better.

How we can help

Do you want more customers who are true advocates of your business? Actual fans who trust your company and recommend you to others, increasing repeat business, referrals and revenue? ​ ​

If the answer is yes, Customer Start provides CX training and consultancy services to support your organisation on this critical differentiator.

Find out where your business sits on the CX Maturity Scale by completing our unique Maturity Health Check Tool.  It should take no more than 5 minutes to complete and you’ll instantly get a FREE report to allow you and your team to better direct your current CX efforts.

Alternatively, if you would just prefer to have an initial conservation to discover how we can help your business, simply complete the below form.