Customer Experience CX Training | Making Companies Customer Centric
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Nice to meet you!

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About me

I'm a #1 best selling co-author in the Customer Service category, recognized as a top global Customer Experience expert by Customer Experience Magazine and I'm an Ambassador and founding member of the European Customer Experience Organization. 

I've spent the last 20 years working in a diverse set of organisations from Deloitte to tech start-up SubHub to International Baccalaureate, building Customer Service and Experience strategies. 
At Customer Start we believe that Better Experiences = Better World"

How we can help

Do you want customers who are raving fans of your business, who trust your company and recommend you to others increasing repeat business, referrals and revenue? ​
If the answer is yes, Customer Start provides CX training and consultancy services to support your organisation on this critical differentiator.

Find out where your business sits on the CX Maturity Scale by completing our unique Maturity Health Check Tool.  It should take no more than 5 minutes to complete and you’ll instantly get a FREE report to allow you and your team to better direct your current CX efforts.

Alternatively, if you would just prefer to have an initial conservation to discover how we can help your business, simply complete the below form. 

    Contact us today for a free 30 minute consultation 

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Our Business

All our services are bespoke and tailored to your needs. Making impact that can be felt by your customers is the goal. Your customers will feel valued, as they should, resulting in higher levels of satisfaction, increased referrals and significant improvements to the bottom line.

Our Promise

As experts in customer service and experience we understand how important it is to have trust in your suppliers. We commit to providing the best advice and support across all our offerings.

Our Mission

Our mission is to improve experiences for customers everywhere. We live and breathe the values of exceptional customer experience. You will feel this through our approaches of transparency, trust and truth.
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Customer Start Limited
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