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CX Maturity Model
For any organisation it is critical to frequently benchmark their position in any and all areas of importance against previously set, often aspirational, criteria. Our Holistic Experience Model sets out 5 pillars of CX Excellence, each of which require detailed analysis to fully understand the position of your organisation.
When engaging with Customer Start we will assess this at the very outset and discuss our findings in detail. From there, a clear action plan will be produced and presented before mutually agreed CX priorities are identified and targeted.
When engaging with Customer Start we will assess this at the very outset and discuss our findings in detail. From there, a clear action plan will be produced and presented before mutually agreed CX priorities are identified and targeted.
Levels of maturity are assessed across our Holistic Experience Model whereby organisations might find they are doing really well in one area of the model but there are opportunities for improvement in others. Customer Start can help you fully understand those areas that need additional focus to move up the maturity levels.
CX Health Check
Would you like to understand your current level of CX Maturity? Contact us today.