The CX Catalyst has been designed to uncover immediate improvements with minimal company resources for greatest impact and maximum ROI.
- Online assessment tool – enables Customer Start to identify areas of the business that would benefit most significantly from our intervention
- An Introduction to Customer Experience (unlimited attendees) – delivered by our globally recognised expert we present to your team why CX is now considered critical in the modern business
- Q&A – utilising prior research on the organisation and the results from the assessment tool we will probe further with a selection of your team to gain an in-depth insight into how the organisation currently interacts with its customers
- Quick Wins Report – after meeting with the team we will undertake a detailed review to produce a prioritised list of Quick Wins for your team to implement in-house, at a pace set by yourselves
- Check-in – we provide an opportunity to have any queries answered to help overcome any barriers or stumbling blocks during implementation
£900 + VAT