Customer Service
There are many elements involved in providing not only effective services but ones that are consistent, repeatable and generate advocacy and trust.
There are a number of areas and ways we can advise.
Proactive support engagement
Team structure and roles
Social Media support
Knowledge centred support
Knowledge base and self service
Ticketing systems
Surveys
Chat
Standard Operating Procedures
Reporting and learning
There are a number of areas and ways we can advise.
Proactive support engagement
Team structure and roles
Social Media support
Knowledge centred support
Knowledge base and self service
Ticketing systems
Surveys
Chat
Standard Operating Procedures
Reporting and learning