Services.

We provide specialist CX training, consultancy and advisory services to small and medium size enterprises.

Our Offer

Customer Start posses the expertise to build the necessary systems and processes from scratch or simply refine those already in place.  We accelerate our clients level of CX maturity, utilising those skill-sets and resources within the organisation wherever possible and offering ours when needed.

• ​Full advisory and consultancy solution for your business to help you improve Customer Experience enhance levels of customer centricity
  
  
• An extensive suite of training modules which can be delivered in-house, remotely or at an offsite location
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Key Consulting and Advisory Services

Customer Experience Strategy

It's more than just creating a strategy, it's about winning hearts and minds to generate world-class customer centricity backed by a solid vision and plan. Something that your entire organization can buy in to and see where they can make a difference to your customer's experiences.

Customer Start can help you: -

• Create a bespoke customer strategy tailored to your organisation.
• Build a Clear customer proposition and statement
• Devise your company values and key objectives
• Understand your 'Why' and you need to get to

Voice of the Customer (VoC)​

Listening and learning from your customers is a must have for any business. Actionable insight and intelligence is what drives a continuous improvement mindset within your business and can act as a key differentiator and innovation engine for your business.

Customers who feel your truly listen and care about their experiences and opinions will feel valued, help build trust and become advocates for your business leading to greater revenue through repeat purchases, referrals and recommendations. 

Customer Start can help you by: -

• Assessing your current approaches to listening and offer improvement advice
• Building a bespoke listening approach for your business
• Run your entire 'Voice of the Customer' programme and provide ongoing direction on where to focus your improvement initiatives for maximum return on your investment. 

Customer Service​

Customer Service is one of the most critical parts of your customer journey as this will often represent the highest volume of interactions with your company/brand. This is also the key as your customers need your help and can be the biggest detractor or promoter for your business.

Customer Start can help by: -

• Assessing your current customer service operation and offer advice on where improvement is needed
• Look at your data to ensure you are able to learn about the root causes for contact to mitigate
• Ensure staff are empowered to provide exceptional service
• Identify automations to save time
• Advise on self-service and AI possibilities
• Look at your key processes to find efficiencies
• Identify opportunities to provide proactive service rather than reactive through communications

Customer Relationship Management

Managing ongoing relationships with your customers in an effective way helps to ensure customer retention while building trust and advocacy for your business. 

Customer Start can help by :-

• Assessing your current approaches to relationship management (Customer success, account management)
• Building a bespoke approach for your business to maximize retention, trust and advocacy​
• Looking at your communications approach and offering improvement advice
• Ensuring you have the right data at hand to recognize key customer milestones
• Implementing relationship metrics such as 'Net Promoter Score' (NPS)
• Understanding the value and importance of monthly recurring revenue, key clients and churn rates

Consulting and Advisory Pricing

It's cheaper than you might think to have a dedicated expert available to help consult or advise your business. 

Training Services

• Customer Experience – what is it and why has it become essential in modern business 
• Understanding your Why
• Building your company Attributes and Vision
• An introduction to the I-SEE construct to build better experiences 
• Toolkits such as Personas and Journey Maps
• Customer Service essentials

• What are Personas and Journey Maps
• Why are they important
• Building your first Persona
• Building your first Journey Map
• ​Running your own sessions

• Systems and CRMs
• Data as an improvement driver
• Self-Service and Knowledge Base
• Automations and AI.
• Standard Operating Procedures
• Effectively dealing with complaints and online reviews
• Service recovery
• Customer Service as a critical and proactive function

Contact Us

Our Business

All our services are bespoke and tailored to your needs. Making impact that can be felt by your customers is the goal. Your customers will feel valued, as they should, resulting in higher levels of satisfaction, increased referrals and significant improvements to the bottom line.

Our Mission

Our mission is to improve experiences for customers everywhere. We live and breathe the values of exceptional customer experience. You will feel this through our approaches of transparency, trust and truth.

Our Promise

As experts in customer service and experience we understand how important it is to have trust in your suppliers. We commit to providing the best advice and support across all our offerings.