Services.We provide specialist CX training, consultancy and advisory services to small and medium size enterprises.
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Our Offer
Customer Start posses the expertise to build the necessary systems and processes from scratch or simply refine those already in place. We accelerate our clients level of CX maturity, utilising those skill-sets and resources within the organisation wherever possible and offering ours when needed.
Key Consulting and Advisory Services
Customer Experience Strategy
It's more than just creating a strategy, it's about winning hearts and minds to generate world-class customer centricity backed by a solid vision and plan. Something that your entire organization can buy in to and see where they can make a difference to your customer's experiences.
Customer Start can help you: -
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Voice of the Customer (VoC)
Listening and learning from your customers is a must have for any business. Actionable insight and intelligence is what drives a continuous improvement mindset within your business and can act as a key differentiator and innovation engine for your business.
Customers who feel your truly listen and care about their experiences and opinions will feel valued, help build trust and become advocates for your business leading to greater revenue through repeat purchases, referrals and recommendations. Customer Start can help you by: -
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Customer Service
Customer Service is one of the most critical parts of your customer journey as this will often represent the highest volume of interactions with your company/brand. This is also the key as your customers need your help and can be the biggest detractor or promoter for your business.
Customer Start can help by: -
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Customer Relationship Management
Managing ongoing relationships with your customers in an effective way helps to ensure customer retention while building trust and advocacy for your business.
Customer Start can help by :-
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Consulting and Advisory Pricing
It's cheaper than you might think to have a dedicated expert available to help consult or advise your business.
Training Services
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Our BusinessAll our services are bespoke and tailored to your needs. Making impact that can be felt by your customers is the goal. Your customers will feel valued, as they should, resulting in higher levels of satisfaction, increased referrals and significant improvements to the bottom line.
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Our MissionOur mission is to improve experiences for customers everywhere. We live and breathe the values of exceptional customer experience. You will feel this through our approaches of transparency, trust and truth.
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Our Promise
As experts in customer service and experience we understand how important it is to have trust in your suppliers. We commit to providing the best advice and support across all our offerings.