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Speaker Bio
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Miles Courtney-Thomas is a globally renowned expert in Customer Experience and co-founder of Customer Start, a consultancy dedicated to empowering companies through practical, enterprise-level customer experience solutions. With over a 20 years of experience in CX management and customer-centric leadership, Miles brings a wealth of knowledge from both SME environments and large organisations, where he has honed his expertise in strategic customer engagement, customer journey optimisation, and CX transformation.
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His signature session, ‘The Power of CX,’ is a refreshing, fun, and highly engaging talk designed to captivate audiences, whether as a guest speaker or keynote. Blending entertainment with actionable takeaways, Miles inspires teams to see the transformative potential of CX and equips them to drive meaningful change in their organizations.
Accolades
Miles has been recognised many times for his expertise in the field of Customer Service and Experience.
- LinkedIn Top CX Voice
- CX World Games winner 2023
- Top CX Influencer in 2021/2 by Customer Experience Magazine
- Number 1 best selling author
- Chair of Judges for the International CX Awards
- CX Leader of the year finalist 2019
- Forrester research contributor