The CX Hackathon
🚀 Introducing the CX Hackathon: An Exclusive In-Company Event to Transform Your Customer Experience! 🚀
Imagine a high-energy, hands-on event where your team doesn’t just talk about CX improvements—they create them. The CX Hackathon is designed to ignite creativity, tackle real CX challenges, and align your team around a customer-centric purpose. 🌟
Imagine a high-energy, hands-on event where your team doesn’t just talk about CX improvements—they create them. The CX Hackathon is designed to ignite creativity, tackle real CX challenges, and align your team around a customer-centric purpose. 🌟
This is more than a workshop. It’s an opportunity for your team to step away from day-to-day tasks, collaborate, and create a CX strategy that resonates with both your brand and your customers. And they’ll leave with actionable solutions to implement right away! 💡
Whether you’re looking to spark innovation, drive employee alignment, or simply bring fresh perspectives to CX challenges, the CX Hackathon is a high-impact event that makes it happen.
💡 Who’s it for? Companies ready to prioritise their customers, empower their teams, and get serious about CX.
The Detail
Company Why, Mission, Vision, and Values
- Activity: “Purpose Discovery Sprint”
- Goal: Align everyone on the company’s foundational beliefs and customer promise.
- Exercise: Teams discuss and refine the company’s purpose, mission, vision, and values in the context of CX. They can create a simple statement or “CX Manifesto” that defines how these guide customer interactions and decision-making.
Listening to and Acting on Customer Feedback
- Activity: “Voice of the Customer Lab”
- Goal: Deepen understanding of customer feedback and how it can drive change.
- Exercise: Teams review anonymised customer feedback examples and practice categorising insights. Each team then brainstorms actionable changes based on feedback trends. This session can also include designing feedback loops for continuous improvement.
Customer Service Operations
- Activity: “Service Excellence Mapping”
- Goal: Identify customer service standards and how they impact CX.
- Exercise: Teams map out customer service processes, from initial contact to issue resolution, and identify areas for improvement or “moments that matter” in the customer journey. This could lead to ideas for service promises or enhancements in communication style and response time.
Innovative thinking
- Activity: “Innovation Jam”
- Goal: Encourage fresh, creative ideas to enhance CX.
- Exercise: Teams participate in a fast-paced brainstorming session where they generate new ways to delight customers. Prompts like “What would surprise and delight our customers?” or “What small changes could have a big impact on our CX?” can be used to stimulate creative thinking.
Duration
These events can run as either a half day, full day or two half day events, they are designed to invigorate and excite your team around Customer Experience while making an immediate impact.
Pricing
Half Day £3000 + VAT
Full day £5500
Contact us for more details or for a chat about your requirements
