Become an Accredited Customer Experience Specialist
Learn the tools and techniques developed & implemented with
What is the ACXS?
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The ACXS is a new online customer experience training and certification program designed specifically for customer experience professionals who need powerfully simple and immediately impactful tools, techniques, frameworks and mindsets that when applied will radically improve the experience that your company delivers to your customers, gaining a lasting advantage in their industry. Online, on demand, on your terms.
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Why the ACXS
This exclusive program gives you a globally recognised certification.
The training was created by Customer Experience expert James Dodkins (in collaboration with Customer Start), who has spent his career not just understanding what the best companies in the world do to deliver disruptive CX but how they think in order to create disruptive CX.
The training was created by Customer Experience expert James Dodkins (in collaboration with Customer Start), who has spent his career not just understanding what the best companies in the world do to deliver disruptive CX but how they think in order to create disruptive CX.
- The ACXS training is very quickly growing in popularity and is starting to rival the CX certification mainstays in the market
- ACXS teaches you practical hands on tools and techniques that you can implement right away
- The online training allows you to take the training at your own pace on your computer, laptop, phone or tablet.
A selection of the worlds leading brands that trust in the ACXS certification
Course Outline
The program has been carefully designed to ensure that each day delivers distinct learning, building from one day to the next.
Throughout the training we will immerse you into a case study, where you will become part of Amazon's new 'CX Innovation Team' and will learn tools and techniques that will help solve CX problems and capitalise on CX opportunities.
The format of the training is learn-apply-learn-apply, so you learn a concept AND understand and internalise a philosophy.
Throughout the training we will immerse you into a case study, where you will become part of Amazon's new 'CX Innovation Team' and will learn tools and techniques that will help solve CX problems and capitalise on CX opportunities.
The format of the training is learn-apply-learn-apply, so you learn a concept AND understand and internalise a philosophy.
Module 1
Understand who your customers are and how you can connect with them at a deeper level. Look at your business from the ‘outside-In’ and understand your customers’ true needs.
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Module 2
Take the experience and improve it to deliver customer needs and Successful Experience Outcomes. Learn how to make experiences unique and memorable.
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Module 3
Learn how to embed your improvement efforts and CX improvement programme into your organisation and how to create and strengthen CX relationships, and then create a presentation to showcase your solution.
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Bonus Module
Use our Customer Experience ROI Calculator method, here we cover the data required for the ROI Calculator:
This will cover the four ROXI elements:
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Bonus content
The CX Template Vault
The CX Template Vault has every possible template you could ever need - over 160 templates including:
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Pricing
Equipped with brand new tools, techniques and templates you're immediately able to lead and implement strategically valuable initiatives, returning the investment from day one!
Lifetime access to the entire training course, templates and certification is now available. Contact us for pricing.
Lifetime access to the entire training course, templates and certification is now available. Contact us for pricing.
If you would like to talk through the course with us, contact us now using the link below.
Highly recommended
Listen to others who have been through the course.
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ACXS - The brands that trust the certification
