Become an ACSM

• Gain a globally recognised accreditation
• Join a global community
• Learn approaches that provide immediate impact
• Boost your career

​Get Accredited now in three easy steps

1. Sign-up below
2. Complete our Five core modules
3. Become an Accredited Customer Success Master

Our top question:
Q: How long will this take? 
A: As the course is Online and On-demand, it's really up to you, however most take around 2 weeks with an hour or so a day.

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What is the ACXM

Build confidence. Deliver value. Drive retention and growth.
Customer Success has evolved from a reactive support function into one of the most critical roles in modern, relationship-led organisations.

The Accredited Customer Success Manager (ACSM) Course equips Customer Success Managers with the knowledge, tools and judgement needed to proactively manage customer relationships, reduce churn, increase lifetime value and build trusted partnerships.

​This is not a theory-heavy course.
It is a practical, learn–do programme built around real Customer Success challenges.

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Who the ACSM course is for

This course is designed for:

• Customer Success Managers (new or experienced)
• Account Managers transitioning to a Customer Success model
• Customer Experience or Service professionals moving into CS
• Customer Success leaders seeking consistency and best practice
• B2B, SaaS, subscription and relationship-led service roles

Whether you are new to Customer Success or looking to professionalise your approach, ACSM provides a clear, credible foundation.

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Course Outline

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Module 1

Foundations of Customer Success

• What is Customer Success?
• Customer Success Vs Customer Experience, Service & Account Management
• The role and responsibilities of a CSM
• Supporting roles for the CSM
• Key terms 
• Customer Experience Fundamentals
• Customer Centricity

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Module 2

Key Metrics and how to use them

• Recurring Revenue (ARR, MRR, NRR)
• Customer Lifetime Value (CLV)
• Time to Value (TTV)
• Customer Health Score (CHS)
• Net Promoter Score (NPS)
• Customer Effort Score (CES)
• Customer Satisfaction Score (CSAT)
• Understanding Lead Vs Lag indicators

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Module 3

The Customer Lifecycle

• The Customer Lifecycle Model - What is it?
• Onboarding
• Adoption
• Retention
• Expansion
• Advocacy

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Module 4

Essential Toolkits

• Onboarding Toolkit
• Customer Success Plans
• Whitespace Analysis
• Churn Analysis
• QBR's and EBR's
• Customer Health

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Module 5

Human and Psychological Factors

• Dealing with difficult situations
• Proactive Customer Management
• Building Rapport & Trust
• Dealing with Complaints
• Soft Skills
• Psychological dimensions

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Bonus Module

​AI & Systems

• AI in Customer Success
• Systems to help support your operation

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A Practical Learn - Do approach

Throughout the course you will:

• Apply learning to real or realistic customer scenarios
  
• Use practical templates and worksheets
  
• Build confidence through reflection and application
  
• Develop judgement, not just knowledge
  

This ensures learning translates directly into day-to-day Customer Success practice.

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Pricing

Equipped with brand new tools, techniques and templates you're immediately able to lead and implement strategically valuable initiatives, returning the investment from day one!
Lifetime access to the entire training course, templates and certification is now available. You can also opt to pay in installments. 

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If you would like to talk through the course with us or arrange payment via a purchase order, contact us now using the link below.

Contact Us

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